Privacy Policy

Revision date: [05/28/2024]
QLian I.O.T US LLC Privacy Policy
HiTalk.ai is owned and operated by QLian I.O.T US LLC, a company duly incorporated in the United States at 270 TRACE COLONY PARK STE B RIDGELAND, Ms!
HiTalk.ai is an AI language learning website that uses GPT-Powered driven AI language tutors and language course training data to help users master a foreign language faster and better. Hi Talk offers stages for vocabulary, phrases, everyday conversations, writing and downloadable exercises. AI language tutors proficient in 28 languages help with oral training, and provide youth protection mode! Some services provided by the website may require you to create a user account. For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Website.

General Data Protection Regulation

If you are a resident of the European Union, you are protected and have additional rights under the EU General Data Protection Regulation 2016/679, also known as the GDPR.

1. Definition

Because we are committed to respecting your privacy, such services will always be provided with your consent.
In this document, we provide clear information on how your data is processed when you visit this website and use our services.
At all times, please refer to the following definitions:
"Content" means the information you provide to us in order for us to register you as a user and the information you will upload on our Platform, such information shall include your personal data and discussions with AI Language Tutor;
"Consent" means your freely given, specific, informed and unambiguous indication of your wishes, by which you, by a statement or by a clear affirmative action, signify your consent to the processing of personal data relating to you;
"Performance of our services" means our actions necessary to provide the services;
"Personal Data" means any information that relates directly or indirectly to you as an identified individual, such as your name, address, marital status, date of birth, gender, office location, job title, company name, spoken language, photograph, identity ID number, your location data or factors specific to your physical, physiological, genetic, mental, economic, cultural or social identity, the networks and contacts you provide to us or obtained on your behalf and any personal information you provide to us;
"Platform" means the Website.
“Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, processing Disclosure, arrangement or combination, restriction, deletion or destruction of transmission, dissemination or otherwise making available;
"Service" refers to all steps that enable you to chat with an AI language tutor;
"Subscription" means an arrangement between QLian I.O.T US LLC and You to enable You to benefit from and/or use the Services;
"User", "you" and "your" collectively refer to the person or company accessing or currently using the Website and/or Services;
"Visitor" means any person who browses the Website without a valid subscription;
"Site" means HiTalk.ai.
2. Purposes of processing of personal data
When you visit this website, we collect information for the following purposes:
A. Analyze and understand your behavior on the website;
B. To perform our services;
C.Improve the Site and Services;
D. To enable us to enhance, customize or modify our communications;
E. Improve data security;
F. Determine if the marketing campaign is effective.
G. When registering and using our services.
After testing a few messages for free, you'll be asked to register so we can identify you. At this stage we receive and store any information you enter on the website or that you provide to us in any other way. The types of personal data collected may include (but are not limited to) your name, date of birth, usage information regarding your use of our Services, and browser information.
The personal data you provide is used for purposes such as allowing you to set up a user account and profile that can be used to interact with AI Language Tutor. We may also use this personal data to tailor the Services to your needs and develop new tools.
When you use the Platform, we automatically receive and record information in our server logs from your browser or mobile phone, including your location, IP address, cookie information, and the pages you requested. We treat this data as non-personal data unless otherwise required by applicable law. We only use this data in aggregate form. We may provide information about how our customers use our website to our partners so that our partners can also understand how often people use the website and platform.
If you fail to provide your personal data, we may not be able to provide services under your subscription. In this case we may have to cancel the service, provided we notify you at that time.
You consent to the processing of your personal data for the following specific purposes: The processing is necessary for the performance of services under the subscription.
We process your personal data because it is necessary to:
A. To perform our services;
B. Provide you with confirmation of your subscription;
C.To deal with any complaints or requests you may have;
D. For any other purpose for which you provide us with your personal data;
E. For the administration and management of our business;
F. Conduct marketing analysis and conduct market research.
3. Collection of personal data
3.1 Collection of visitor personal data
The website can be visited anonymously. The website may process anonymous metadata through cookies, such as the URL of the requested file, the amount of data transferred, the date and time of the user's request, Internet browser information, operating system type, IP address of the device used, Internet service provider, referring links , such as the user clicking on certain links. Websites cannot use this metadata to obtain personally identifiable information. This information is used for general purposes only, such as technical improvements, statistical and marketing analysis.
When you visit this website, we may automatically receive some information that identifies each page visited:
A. The type of browser and operating system you use;
B. The IP (Internet Protocol) address of the device accessed (e.g. PC, tablet);
C. The date and time you accessed this website;
D. Your server address;
E. Websites visited before;
F. Average duration of page views;
G. User navigation behavior and preferences.
3.2 Collection of user personal data
We use different methods to collect personal data from and about you, including through:
A. From information you provide to us when registering for a subscription;
B. From content you provide to us through your personal account on the Site;
C. When you communicate with us via writing, telephone, fax, website registration, email or other forms of electronic communication. In this regard, we may monitor, record and store any such communications;
D. Automated technology or interaction. When you interact with AI Language Tutor, we may automatically collect technical data about your device, browsing actions and patterns. Our audit team checks that you comply with the law, and we collect this personal data using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites that use our cookies;
E. Third party or public sources. We may receive personal data about you from various third parties and public sources, as set out below, and technical data from:
i.Analytics providers such as Google Analytics;
ii. Advertising Network/Agency
iii. Search for information providers
4. Marketing
We may send you marketing information about services we offer that may be of interest to you, and other information in the form of reminders, invitations to events or events that we think may be of interest to you, or to provide you with the latest information we think may be Information related to you (such as privacy policy updates or service terms upgrades, etc.). We may communicate this information to you in a variety of ways, including via email or other digital channels.
5. Third-party marketing
We will obtain your express opt-in consent before sharing your personal data with any company outside HiTalk for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the Website or third party website and checking or unchecking the relevant boxes to adjust your marketing preferences, or by clicking on the opt-out link on any marketing message sent to you. quit.
6. Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when a website sets or accesses a cookie. If you disable or refuse cookies, please note that some parts of the website may be inaccessible or not function properly.
7. Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use your personal data for another reason and that reason is consistent with the original purpose. If you would like an explanation of how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will inform you and explain the legal basis that allows us to do so. Please note that where required or permitted by law, we may process your personal data in accordance with the above rules without your knowledge or consent.
8. Share your personal information
HiTalk.ai may share your information with:
A. Service providers who cooperate with us to provide services;
B. Our professional advisers (if we require their advice or assistance), including lawyers, accountants, IT or public relations consultants;
C. Legal and regulatory authorities, as required by applicable laws and regulations;
D. Our employees.
We will not disclose, sell, trade or otherwise transfer your personal information to any third party without your consent or except as otherwise provided in this Privacy Policy.
This Privacy Policy does not apply to the practices of service providers and other third parties that we do not own or control, or individuals that we do not employ or manage.
9. Sensitive information
We will never ask you to provide us with personal data indicating racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, as well as genetic data, biometric data or data relating to health that uniquely identifies a natural person. If you decide to provide us with such sensitive information, you understand that you are willing to disclose such sensitive information.
10. Controller
This Privacy Policy is issued on behalf of QLian I.O.T US LLC, so when we refer to "we" or "us" in this Privacy Policy, we are referring to QLian I.O.T US LLC. We have appointed a controller on our team who oversees issues relating to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the controller using the details set out below.
Contact information: support@hitalk.ai
11. Request access to your personal data
You have the right to access your personal data at any time. This enables you to receive a copy of the personal data we hold about you and to check that we are processing it lawfully.
12. Period
We will retain your personal information for as long as your account exists or as necessary to fulfill the purposes for which we collected the information or to provide you with the services, unless otherwise required by law. However, when you terminate your account, we will retain your personal information for a period of time. Generally, we will retain your personal information for six (six) years after you cease to be a user of our Services, counting from the date your account is closed.
Retention periods may change from time to time based on business or regulatory requirements.
13. Personal information of minors
QLian I.O.T US LLC will strictly protect the information of anyone under 18 years old or the equivalent minimum age (depending on the jurisdiction). HiTalk provides youth protection mode. After registering HiTalk, whether it is a family, school or guardian, you can log in to the website Set to turn on teen mode! Once turned on, HiTalk's AI language teacher will enter youth mode, paying special attention to preventing minors from being harmed by AI, and paying special attention to the protection of teenagers when interacting with teenagers.
14. Third-party links
This website may contain links to third-party websites, plug-ins and websites. Clicking on these links or enabling these connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of each website accessible through this website.
15. Company merger
If QLian I.O.T US LLC merges with or is acquired by another company or organization, or sells all or a portion of its assets, your personal information may be disclosed to our advisors and any potential purchaser or the advisors of any potential purchaser. , and may be included in the transferred assets. However, personal information will always be subject to this Privacy Policy.
16. Right to rectification
You have the right to request from the controller without delay the rectification of inaccurate personal data concerning you.
This enables you to correct any incomplete or inaccurate data we hold about you, although we may need to verify the accuracy of new data you provide to us.
17. Right to request restriction of processing of your personal data
This enables you to ask our controller to suspend the processing of your personal data where:
(a) you want us to establish the accuracy of the personal data;
(b) our processing of the personal data is unlawful and you do not want us to delete the data and ask us to suspend the processing;
(c) when you need us to hold the data for the establishment, exercise or defense of legal claims;
(d) you object to our processing of your personal data and we need to verify whether we have overriding legitimate grounds to use your personal data.
18. Withdrawal of consent
We're committed to making withdrawal as easy as consent.
You have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing of your personal data based on consent before the withdrawal.
If you withdraw your consent, we will no longer be able to provide you with our services and we will take reasonable steps, considering available technologies and means, to promptly delete your user account. We will also delete your personal data that we have collected for internal use.
If you withdraw your consent, we are not responsible for content that remains hosted on third-party websites.
19. The right to be forgotten
You have the right to request that the controller delete the personal data related to you immediately, and the controller undertakes to delete the personal data immediately.
This enables you to ask us to delete or delete personal data where there is no good reason for us to continue processing the personal data. You also have the right to ask us to delete or delete your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully, or where we are required to delete your personal data to comply with local law. Please note, however, that we may not always be able to honor your deletion request for specific legal reasons, which we will notify you at the time of your request (if applicable).
If you believe that the processing of your personal data affects your fundamental rights and freedoms, please object to such processing without delay. You also have the right to object to our processing of your personal data for direct marketing purposes. In some circumstances we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
20. Response time limit
We strive to respond to all legitimate requests within one month. Occasionally, it may take us more than a month if your request is particularly complex or if you make multiple requests. In such event, we will notify you and keep you updated.
21. Data security
We have appropriate security measures in place to protect your personal data from accidental loss, unauthorized use or access, alteration or disclosure.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where required by law.
22. Changes to the Privacy Policy and your responsibility to notify us of changes
We may modify this privacy policy from time to time. So we might make some changes to it. This version of the Privacy Policy will govern our use of your information. If we make any material changes to how we use your personal data, we will notify you by posting and sending you an email to obtain your approval. By continuing to access or use the Services after these changes become effective, you agree to be bound by the revised Privacy Policy.
Please keep a copy of this document at any time and feel free to ask us any questions or address any concerns you have about our Privacy Policy.